Booking policies

Reservation Policies and General Conditions

• When requesting reservations or services, you authorise Hotel Savegre, Reserva Natural & Spa to charge the total corresponding amount to your credit card.
• If there are any problems with your credit card, the hotel will not proceed with the reservation and requested services confirmations. If this is the case, you must enter a new credit card to obtain a confirmation.
• The rates include taxes and charges applicable as per the Costa Rican legislation.
• Room preferences and special requests are subject to availability, and the fact that they are stated in the confirmation does not bind the hotel.
• Check-in time for reservations is 3:00 p.m., and check-out time is 12:00 p.m.
• No pets allowed.

Cancellation and Refund Policies

Any cancellations will be effective from the moment the written notification is received via e-mail to the address ventas@savegre.com or via WhatsApp to the number +506 2740 1028. If a refund applies, it will be done as per our policies, detailed next, and these are subject to the policies of your card issuer and charge collector:

• The total amount must be paid upon reservation.
• The hotel\'s free cancellation policy applies up to 7 days before your check-in date and time.
• No refund applies in cases where the cancellation is received with less than 7 days before your check-in date and time.
• There is no refund or credit for cancellations, no-shows, or parts of unused packages or reservations.
• Anticipated check-outs will still be charged for the full reservation.
• There will be no refunds in cases where the customer does not use the services, or if the booked service is only used partially.

Privacy and Data Protection Policy

Hotel Savegre, Reserva Natural & Spa informs you of its Privacy Policy in terms of personal data protection and treatment of the users and customers that could be collected by browsing or hiring services through the web site www.savegre.com.

We guarantee full compliance of the valid regulations in terms of personal data protection, regulated by the Law on the Protection of Persons Regarding the Processing of their Personal Data No. 8968 of the Republic of Costa Rica.

The use of the web site implies you accept this Privacy Policy, as well as the conditions included in the Legal Warning.

Hotel Savegre, Reserva Natural & Spa values your privacy. We will not share your personal information with anyone else. When you send personal information like your name, address, e-mail, and phone number, we will not share or sell this information to any external company for any use. The information you share with us will be kept confidential and used only to back up your customer relationship with us. We have the appropriate safety measures to protect you against loss, misuse, and alteration of information we have collected on your website.

All the information in this web site, including site design, graphs and text, are the intellectual property of Hotel Savegre, Reserva Natural & Spa. Every other commercial brand, company name, product name and logos seen on this web site are the property of their corresponding owners.

This website

The chat. This site includes a conversational assistant operated by Asksuite. On every page load the chat is downloaded from Asksuite’s servers and, in order to work, it also requests resources from Google (fonts), Cloudflare (usage measurement of the chat itself) and an icon provider. Those requests disclose your IP address to those companies. If you start a conversation, the content of your messages is processed on Asksuite’s servers.

The chat sets no cookies. It stores a single technical flag in your browser’s session storage, which is deleted when you close the tab.

The rest of the site. Outside the chat, this site makes no requests to third-party servers, includes no analytics of its own, and serves its fonts from its own domain.

What we do with your data

• Who we are. Hotel de Montaña Savegre, 1 km south of Escuela La Lidia, San Gerardo de Dota, canton of Dota, province of San José, Costa Rica.
• Who to write to. For any question about your personal data or about accessibility, write to ventas@savegre.com or call (506) 2740-1028.
• Payments. Payments are processed by BAC. The hotel does not store card numbers: only the bank handles them.
• Bookings and email. The reservation system and the email service are provided by Orbe, which processes that data on our behalf.
• Cameras. The hotel has security cameras, used at its discretion.

Del Río Spa

Treatment bookings are handled separately: