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POLICIES

Reservation policies and general conditions

  • When requesting reservations or services, you authorize Hotel Savegre, Reserva Natural & Spa to charge the total corresponding amount to your credit card.
  • f there are any problems with your credit card, the hotel will not proceed with the reservation and requested services confirmations. If this is the case, you must enter a new credit card to obtain a confirmation
  •  The rates include taxes and charges applicable as per the Costa Rican legislation.
  •  Room preferences and special requests are subject to availability, and the fact that they are
    stated in the  confirmation does not bind the hotel.
  • Check in time for reservations is 3:00 p.m., and check-out times is 12:00 p.m.
  • No pets allowed

    

Cancellation and refund policies

Any cancellations will be effective from the moment the written notification is received via e-mail to the address ventas@savegre.com or via WhatsApp to the number +50627401028. If a refund applies, it will be done as per our policies, detailed next, and these are subject to the policies of your card issuer and charge collector:

  • The total amount must be paid upon reservation.
  • The hotel’s free cancellation policy applies up to 72 hours before your check-in date and time.
  • No refund applies in cases where the cancellation is received with less than 72 hours before
    your check-in date and time.
  • There is no refund or credit for cancellations, no-shows, or parts of unused packages or
    reservations.
  •  Anticipated check-outs will still be charged for the full reservation.
  •  There will be no refunds in cases where the customer does not use the services, or if the booked service is only used partially.

Privacy and data protection policy

Hotel Savegre, Reserva Natural & Spa informs you of its Privacy Policy in term of personal data
protection and treatment of the users and customers that could be collected by browsing or hiring
services through the web site www.savegre.com.

We guarantee full compliance of the valid regulations in terms of personal data protection, regulated by
the Law on the Protection of Persons Regarding the Processing of their Personal Data No. 8968 of the
Republic of Costa Rica.
The use of the web site implies you accept this Privacy Policy, as well as the conditions included in the
Legal Warning.
Hotel Savegre, Reserva Natural & Spa values your privacy. We will not share your personal information
with anyone else. When you send personal information like your name, address, e-mail, and phone
number, we will not share or sell this information to any external company for any use. The information
you share with us will be kept confidential and used only to back-up your customer relationship with us.
We have the appropriate safety measure to protect you against loss, misuse, and alteration of
information we have collected on our website.
All the information in this web site, including site design, graphs and text, are the intellectual property of
Hotel Savegre, Reserva Natural & Spa. Every other commercial brand, company name, product name
and/or logos seen on this web site are the property of their corresponding owners.

Content in other web sites

The pages of this web site can include embedded content (for example, videos, images, articles, etc.).
The embedded content from another web site behaves exactly as if you had visited the other web page.
These web sites can collect information about you, use cookies, embed an additional third-party tracking
code, and supervise your interaction using this code.

Cookies policy

For this web site to run properly it needs to use cookies, which is information that is stored on your web
browser.